When we refund or replace
- Your order was lost in transit or has not arrived within the expected time.
- A product arrived damaged – please send photos within 48 hours of delivery.
- You received the wrong item.
- You cancel your order before it is dispatched.
When we cannot refund
- The product has been opened or used and is not faulty.
- The product was stored incorrectly after delivery.
- The parcel was delivered to an incorrect address entered at checkout.
- The parcel was refused on delivery.
Because they are temperature-sensitive research materials, products that have left our control cannot be returned for resale. This does not affect your statutory rights for faulty goods.
How to request a refund
Email shop.ultrapeptide@gmail.com within 14 days of delivery with your order number and, where relevant, photos of the problem. To cancel before dispatch, you can also use our cancellation form.
How refunds are paid
Approved refunds are paid within 5 working days. Bank-transfer payments are refunded to the account they came from. Crypto payments are refunded in the same token to an address you confirm, at the amount in pounds you paid.